ROKS Terms & Conditions

ROKS Terms & Conditions

Terms and Conditions

These terms are important for both you and us as they have been designed to protect your rights as a valued customer and to protect our rights as a business and to create a legal binding agreement between us.

We reserve the right to cancel any order, including an order already accepted by us, without being liable for any damage or costs.

Our reasons for cancellation may include, but are not limited to:

  • The requested product is not available / out of stock (any payments made will be refunded)
  • We have reason to believe that you are a reseller, not a consumer
  • Your billing information is not correct or not verifiable
  • Your order is flagged up by our security systems as an unusual order or an order susceptible to fraud
  • Your bank transfer payment is not received within 12 calendar days after acceptance of your order
  • We have reason to believe you are under legal age according to your national law
  • We could not deliver to the address provided by you

If an order is not accepted we will inform the customer immediately via email

Your use of the website

Neither ROKS Flip Flops UK Limited nor any of its Directors will be responsible for any damage caused during the use or misuse of this website or from any information contained therein. All material and information presented by is intended to be used for educational or information purposes only.
You undertake not to use the website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged, or impaired in any way. You must not use the site for any purpose that could damage the name of ROKS Flip Flops UK Limited or, or any goodwill attached to same. You must not use the website for criminal, fraudulent or illegal activity (including breaches of copyright, trademarks, patents and/or privacy) or in any manner which would cause harm or distress to any third party.

This website and all of its content is protected by UK and International Copyright law.
Permission is granted to electronically copy and print only those areas of the site so required in the process of using the site as a shopping resource. Copying, modifying, or distributing any part or content of the site for any other reason, without prior written permission from ROKS Flip Flops UK Limited is expressly prohibited.
Whilst every effort is made to maintain correct information on this website, typographical or omission errors may occur in prices, descriptions or images. ROKS Flip Flops UK Limited reserves the right to correct these errors or withdraw the offer and change or modify any content or terms and conditions at any time. You are advised to keep up to date with the contents of these terms and conditions as revisions are binding upon you.
These conditions do not affect your statutory rights

Sales Contract

The presentation of our goods and services via our online store is intended to form the basis of an invitation to enter into a contractual offer to purchase. By clicking the “Confirm Order” button in the last phase of the ordering process you are completing a binding order for the goods which you have placed in the online shopping basket.
Placing an order for goods on indicates your acceptance of our terms and conditions.
All communication to you from will be addressed to your email address as supplied when you register or place an order. If you do not receive a confirmation email after registering or placing an order please contact us immediately. Please check that all details contained within the confirmation email are correct. If any details are incorrect please contact us immediately. will not be responsible if you should fail to receive emails sent to the email address you provide when you register. This email is not equivalent to confirmation that a contract to purchase has been agreed. The contract between us for the purchase of a product will only be formed when we send you a further e-mail with the invoice. For the avoidance of doubt, receipt of an order via our Site does not constitute acceptance of an order. Occasionally, for reasons beyond our control, we may not be able to fulfil your order. A sale agreement will only exist between yourself and when you receive an email confirming that your order has been shipped.


All prices are quoted in pounds Sterling and are inclusive of VAT unless otherwise specified.
All item prices exclude delivery and packaging costs, unless otherwise stated.
Prices relate to Internet purchases only. All orders for products are subject to availability and we reserve the right to refuse to supply products at our absolute discretion.


Payment must be made in pounds Sterling only and made by the payment methods listed on the website.
All payments must be made from your own account or credit card and with adequate funds to make payment. Fraudulent use of credit cards will be reported to the relevant authorities.

Passing of Property

The title of the goods does not pass to the customer until the full payment has been made by the customer, received by us and the goods delivered.

Passing of Risk

The risk in the products will pass to the customer on delivery,  The risk in this context is taken to mean any damage or cost arising from purchase of the products, to either the purchaser, the purchasers property or to any other third party or property. Upon delivery of the goods the purchaser becomes responsible for any losses or damages arising as a result of the use of the goods, however they may arise.


We offer three delivery options during checkout:
– First Class standard delivery (Usually 1-2 day delivery, not insured, but can take up to 7 days)
– First class recorded delivery (Usually 1-2 day delivery, insured and requires a signature, but can take up to 7 days)
– Special Delivery (Next day guaranteed, insured) Please note, your order must be placed before 12.00pm to have next day delivery.
For Recorded and Special Delivery, please give a delivery address where somebody is available to sign for the goods. If you are not available to sign for your goods upon receipt, the goods will be held by your local sorting office, who will leave a card for you to collect them for up to 7 days.
Any date or time period for delivery is for indicative purposes only and does not form any part of a guarantee. The customer will be informed of any products not available at the time of their order. The goods will then be sent to the purchaser as soon as possible, when received from our suppliers. We cannot be held responsible for losses or inconveniences caused as a result of delays in deliveries by us or our suppliers.


You will inspect any products within 24 hours of receipt and you will be deemed to have accepted the products unless during the period which commences on the day the contract between us comes into existence and ends on the expiry of fourteen days beginning on the day after delivery of the products, you notify us by way of the methods listed on our website’s contact page, that the products are rejected. If no such action is taken, we will consider the products being as described, of satisfactory quality and fit for their purpose, and will not accept any rejection after this period.

Colour Disclaimer

Due to variances among colour monitors and different operating systems in addition to other technical reasons connected with media limitations the colours that appear on your screen should be considered close renditions to the actual colours available and may not be an exact representation of the actual product.

Size Disclaimer

Our size guide has been designed to assist you and has to be considered as a non-binding document for your information only. All measurements quoted anywhere on our website are approximate.

Right to Cancel

In accordance with Distance Selling Regulations you may cancel your order up to 7 working days from the day after you receive your goods. ROKS Flip Flops UK Limited will be happy to accept the return of unused, saleable goods if so required.
Please note that your returned item(s) must meet the following requirements:

  • All tags must still be attached and original stickers must still be attached to the underside of the soles of the flip-flops.
  • There must be no visible signs of wear and tear
  • The original product(s) must be returned in original packaging, together with any free or special offer items that were included with your purchase.

Returns Procedure

If products are to be rejected or your order is to be cancelled as described above, you will comply with the returns procedure as set out in this section. In such circumstances we will accept any returned products should the return be complete and with a valid proof of purchase and in the case of an order which you wish to cancel, should the returned product(s) be in a re-saleable condition as described above.You must contact us by way of the methods listed on our website’s contact page, with details of your original order number and receipt. You must pay the return postage charges. We recommend using a traceable method of shipping as we cannot assume responsibility for misdirected or lost shipments, therefore please ensure the Post Office or courier provides you with  proof of posting / tracking number.
You will receive a full refund of the purchase price, which will be credited to you by way of the same method used for the original purchase within 30 days of the day we confirm to you via e-mail that you are entitled to a refund. Faulty or damaged products must be returned before the refund can be issued.  
Products returned because of a defect, where one exists, will be refunded in full, including a refund of the delivery charges for sending the item to you and the postage/courier cost incurred by you in returning the item to us. When the return arrives back at our office we will fully examine the returned product(s). Should it be concluded that the product(s) are faulty or that there was a discrepancy in the order we will notify you of your right to a replacement or refund (if any) via e-mail within a reasonable period of time.
Returned items which may have been subject to a price increase by us since your purchase will be refunded at the original sale price.


If any part or parts of these terms and conditions are deemed invalid, void or unenforceable, then that part or those parts will be considered severable from these terms and conditions thereby not preventing the remainder from being valid or enforceable.

Ethical Sourcing

At ROKS Flip Flops UK Limited we are committed to offering our customers high quality products from ethical suppliers whom we expect to provide an environment which protects their employees’ health and safety and basic human rights.
Our suppliers are expected to comply with their respective employment laws and regulations with particular regard to minimum age of employment, health and safety in the workplace, freedom of association and the right to collective bargaining, no discrimination or inhumane treatment, freely chosen employment and terms of employment, including rates of pay and working hours.
ROKS Flip Flops UK Limited will never knowingly source our products from suppliers who are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supplier base.

Origin of Goods

The concept of ROKS products is influenced by the Cornish coast and countryside and our products are designed in Cornwall, England. Our products are manufactured by reputable suppliers in the People’s Republic of China, to our custom specifications.

Disclaimer as to affiliation of location and images

Except where expressly stated to the contrary locations featured on this Website are in no way associated, linked or affiliated with ROKS Flip Flops UK limited.

Links to and from this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
This website may contain links to other websites on the Internet that are owned and operated by third parties. You acknowledge that ROKS Flip Flops UK Ltd are not responsible for the operation of or content located on or through any such website.


You agree to indemnify, defend and hold harmless ROKS Flip Flops UK Limited, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to legal fees) arising from your use of this Website or from your breach of these Terms and Conditions.

Governing Law

Your use of this Site and any purchase by you on this Site of any products will be governed by English Law and will be deemed to have occurred in mainland United Kingdom.The ROKS logo and all ROKS – based Trademarks are Trademarks or Registered Trademarks of ROKS Flip Flops UK Limited.